Effective Date: 29/07/2025
App Name: Leisha Keithel
At Leisha Keithel, we strive to provide a seamless and trusted marketplace experience. Since our platform connects independent vendors with customers, refunds are handled based on the individual refund policies of each vendor.
Please read this Refund Policy carefully to understand how refund requests are managed on our platform.
Leisha Keithel is a platform-based marketplace. All products and services listed on the app are offered and fulfilled by third-party vendors. We facilitate transactions but do not directly sell or deliver goods ourselves.
Each vendor on Leisha Keithel may define their own return, exchange, or refund policy. Before making a purchase, we recommend reviewing:
The vendor’s refund conditions on their product or store page
The estimated delivery and handling terms
Any disclaimers or non-refundable conditions
If a vendor does not specify a refund policy, we will treat it as “No Refunds unless faulty or undelivered” by default.
You may request a refund in the following scenarios:
Non-delivery of goods or services after a reasonable timeframe
Defective, damaged, or incorrect products delivered
Duplicate payments or billing errors
Vendor explicitly allows refunds under specific conditions
In these cases, please contact the vendor directly via the chat or contact section in the app. If unresolved within 5 working days, contact us and we may assist in mediation.
To initiate a refund request:
Contact the seller from the “My Orders” section of the app.
If you do not receive a response or resolution within 5 days, contact us at:
Email: [Insert Support Email]
Phone: [Insert Support Number]
Please include:
Order ID
Date of transaction
Vendor name
Reason for refund
We may ask for photos, proof of defect, or delivery slips as part of the investigation.
Refunds may not be provided for:
Items marked as non-returnable or non-refundable
Digital downloads or services that have already been accessed or delivered
Buyer’s change of mind (unless explicitly stated by the vendor)
Once a refund is approved, the payment gateway provider may take 5–10 business days to reflect the amount in your account, depending on your payment method.
For purchases made directly through Apple In-App Purchases (if any in future versions of the app), please note:
Apple handles billing directly.
You must contact Apple Support to request a refund under their App Store Refund Policy.
If you have any concerns or need help resolving a refund issue, contact the developer directly:
Email: info@leishakeithel.com
Phone: +91 9402256054
Note: Leisha Keithel reserves the right to modify this Refund Policy at any time. Continued use of the app signifies acceptance of the updated policy.
